Del Norte Public Library

Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.

Verbal Judo offers a creative

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In her thrilling new book, Lauren Groff brings the reader into a physical world that is at once domestic and wild-a place where the hazards of the natural world lie waiting to pounce, yet the greatest threats and mysteries are still of an emotional, psychological nature. A family retreat can be derailed by a prowling panther, or by a sexual secret. Among those navigating this place are a resourceful pair of abandoned sisters; a lonely boy, grown up;...

When the Bobs, who are slobs, and the Tweets, who are neat, move to the same neighborhood there are inevitable conflicts--especially when the two families try to use the community swimming pool at the same time.

Like Leadership and Self-Deception, The Arbinger Institute's first book, The Anatomy of Peace has become a worldwide phenomenon - not because of a media blitz, movie tie-in, or celebrity endorsement, but because readers have enthusiastically recommended it to colleagues, relatives, and friends. The Anatomy of Peace asks, What if conflicts at home, conflicts at work, and conflicts in the world stem from the same root cause? What if we systematically...

"Since it was first published in 1981 Getting to Yes has become a central book in the Business Canon: the key text on the psychology of negotiation. Its message of "principled negotiations"--finding acceptable compromise by determining which needs are fixed and which are flexible for negotiating parties--has influenced generations of businesspeople, lawyers, educators and anyone who has sought to achieve a win-win situation in arriving at an agreement....

As in his bestselling The 48 Laws of Power, Greene puts a modern spin on wisdom that has stood the test of history, only this time his role model is Sun Tzu rather than Machiavelli. The argument is fairly standard: despite our most noble intentions, "aggressive impulses that are impossible to ignore or repress" make military combat a fitting metaphor for getting ahead in life. Greene's advice covers everything from steeling one's mind for battle to...

This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view,...